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Job Postings
Customer Care Support Representative
The jobholder reports directly to the Customer Care Supervisor and indirectly to the Call Center Manager.
Job Role-Duties:
The jobholder is responsible for the provision of help-desk support to the clients, regarding the company's software. More particularly, his/her duties focus mainly on responding in a timely fashion to customers' concerns through the telephone or via the internet/email.
Professional Qualifications:
- College or university degree in Business Administration or any other relevant field will be considered as an advantage
- Fluency in English (written and spoken)
- Experience in similar position (Customer Service or call center will be considered as an advantage)
- Availability to work afternoon and night shifts
- Availability to relocate to Cyprus
- Fluency in French and/or German and/or, Spanish and/or, Chinese and/or, Italian and/or, Japanese and/or, Dutch will be considered as an advantage
Personal Characteristics:
- Excellent customer service skills with telephone manners and professional approach
- Outstanding problem solving and troubleshooting skills
- Excellent communication skills (oral and written)
- Exceptional analytical skills
- Proven Ability of helping customers and colleagues
- Ability to work in a complex and highly demanding environment
- Ability to deal with difficult clients
- Good working knowledge of the Internet and familiarity in the use of computers and windows based software
- Adaptability, resilience, efficiency, energy and initiative
Compensation and Benefits:
- Salary: Basic monthly gross salary
- Language Premiums
- Night shift transportation
- Dinner allowance
- Relocation package
- Health insurance scheme
- 20 days (160 hours) annual leave
- Afternoon and Night shifts premium
Please contact us regarding this position.
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